CHANGES - RETURNS - PRODUCT REPLACEMENT
For all cases where you wish to return or change of the product you purchased you must inform us within fourteen (14) days from the date of receipt or via email at [email protected] or by phone at 2310830000.
Return conditions:
1.The product is in its original condition intact and without any damage. Proof of the store should be available.
The products to be returned must be accompanied by the original documents / documents accompanying the goods
(receipt or sales invoice, change card).
2. The return must be made within fourteen (14) calendar days from the date of receipt of the parcel. There is the option of product exchange, store credit valid for 3 months, or a refund.
*In the case of choosing store credit valid for 3 months, this credit must be used and redeemed with a new order. It is not possible to process a refund after the lapse of 14 working days or at a later time.
3.Returned products must be in their original packaging, otherwise the return will not be accepted.
If for any reason the outer packing bag is lost, you must use another bag of your choice, so that the inner packaging is adequately protected and it is not possible for the courier company to mark it.
4.In case a change is requested, in Greece and Cyprus, the Customer will not be charged the cost for the first shipment of the product back to our company, in our expence, except for the subsequent shipment of the new parcel, which incurs shipping cost 5€ for Greece and 14€ for Cyprus. This also applies when redeeming the credit balance.
5.The refund will be made by transfer to a bank account that you indicate to us, In 15 working days from the date of receipt of the returned product by us.
* In case of transfer, the transaction costs are shared.
6. In clothing we can make only changes or credit for 3 months.
7. The change for Greece has a cost of 5 € the shipping costs and for Cyprus it is at 14 €.
8.If the new item is more valuable than your return, you pay the difference by cash on delivery or by bank deposit.
9. In BAZAAR sales products can not be changed or refunded.
Products belonging to the Special Offers and Winter Bazaar categories are not eligible for refunds.
In such cases, customers may choose:
- An exchange for another product, or
- Store credit valid for three (3) months.
Bags
The bags are handmade, they are available upon order and they can not be changed or returned.
Physical Store
For purchases made at our physical store, customers are entitled only to an exchange with the same or a different item or to the issuance of a store credit valid for three (3) months for future purchases.
Refunds are not available for purchases made at the physical store, even if the original sales receipt is provided and the request is made within fourteen (14) business days.
In the event that a product purchased through the e-shop is exchanged at the physical store, the product cannot be refunded. In this case, only an exchange with another product or the issuance of a store credit valid for three (3) months is permitted.
If a customer places an order through the e-shop and selects in-store pickup, with payment completed at the physical store, the purchase is considered a physical store purchase.
In this case, the customer is entitled only to an exchange with the same or a different product or to the issuance of a store credit valid for three (3) months, and no refund is applicable.
In case of non-compliance with the above conditions, your return will not be accepted. All our items go through quality control to confirm that they are in excellent condition before shipment. In the rare case of a defective item, please contact our company customer service by phone at 2310830000.
